LATEST UPDATE* 29th June 2020
𝐈𝐭 𝐢𝐬 𝐰𝐢𝐭𝐡 𝐠𝐫𝐞𝐚𝐭 𝐬𝐚𝐝𝐧𝐞𝐬𝐬 𝐰𝐞 𝐡𝐚𝐯𝐞 𝐡𝐚𝐝 𝐭𝐨 𝐭𝐞𝐦𝐩𝐨𝐫𝐚𝐫𝐢𝐥𝐲 𝐜𝐥𝐨𝐬𝐞 𝐀𝐲𝐚𝐧𝐚 𝐁𝐞𝐚𝐮𝐭𝐲 𝐁𝐚𝐫.
I want to thank each and every client that has come in the last 4 weeks to Mt Evelyn to visit and have your treatments.
Especially to those to cancelled because they had a tickle, or hay-fever, or a headache. You have helped keep us all safe for as long as possible.
However; With the cases risen to 75 over night with a lot growing closer to home it has been said it will get worse before it gets better. I felt it is in my families and clients best interest to self isolate and keep us safe.
This is not an easy decision. But one that has had to happen.
I do not have a date of re open yet.
All booking fee's will remain on the system and Appointments will again be put on hold and will come back from those who were in with future appointments booked then back to those who were on our first lot of texts then back open to remainder of our data base.
Our online store will stay open and we will be extending our free delivery service to the following suburbs.
Upwey, Mt Dandenong, Montrose, Mt Evelyn, Chirnside Park, Lilydale, Mooroolbark, Croydon/hills/south, Bayswater/north, Kilsyth/south, Boronia, Ferntree Gully/Upper, Knoxfeild, Wantirna, Wantirna South, Vermont, Mitcham, Ringwood/north
Thank you for understanding.
All deliveries will be contactless and left at your front door/meter box or letterbox while wearing gloves with a sms confirmation once delivered.
𝑇ℎ𝑖𝑠 𝑖𝑠 𝑛𝑜𝑡 𝑓𝑜𝑟𝑒𝑣𝑒𝑟. 𝑊𝑒 𝑤𝑖𝑙𝑙 𝑏𝑒 𝑏𝑎𝑐𝑘. 𝑆𝑡𝑎𝑦 𝑠𝑡𝑟𝑜𝑛𝑔 𝑎𝑛𝑑 𝑀𝑜𝑠𝑡 𝑜𝑓 𝑎𝑙𝑙 𝑆𝑇𝐴𝑌 𝑆𝐴𝐹𝐸.
RE-OPEING INFORMATION 30th May 2020
Put down those tweezers, put on those lash serums we are back from June 2nd 2020!
Opening hit us a little earlier than we were expecting so we have had to find a temp salon while our new location in Kilsyth is being built.
We will be working from MAIDEN EMPIRE - 3 York Rd Mt Evelyn for a few months.
We are just at the back of the salon.
BLM PROTEST UPDATE!
As we are all aware the BLM protest was held over the weekend across Australia.
While we 100% support the protest and strongly believe ALL lives on earth should be treated equal regardless of skin colour or race; We have a duty of care to our clients, our family and ourselves.
We are adding onto our Covid-19 salon policies set out by DHHS to include if you or someone you live with or have been in contact with since the protest upto the next two weeks you will need to reschedule your appointment to 2 weeks post event/seeing that particular person.
In the event you do develop any symptoms, even as little as a slight tickle or runny nose please reschedule your appointment to two weeks post LAST symptom and seek medical advice.
While we are thrilled to be back to see you all there will be some important non negotiable changes to the salon to keep us all safe.
Please read thoroughly before making an appointment and send us an email if you have any questions at all relating to this.
Only 1 person at a time is aloud in our treatment room including kids/babies. You will need to arrange your treatment time when you can find the time to come alone. This will be in place until social distancing laws are lifted.
If you arrive early you will need to wait in your car until your appointment time.
When you come in please sit on the waiting chairs, if they are occupied, please wait outside or in your car and I will call you when to come in.
We do have a 10minute buffer between each client we have in. This allows us to be able to thoroughly clean all areas between clients again in the room and the waiting area.
This 10minute buffer does not mean we can run a little late if you show up late or want extra treatments, its strictly for cleaning and setting up between clients.
If you want extra treatments please contact us prior to see if we can fit it in or jump on one of the links at the end of this email 24 hours prior to update/change any of your appointment.
To comply with covid safety laws it is a requirement that you come to our salon completely healthy and we need to keep. your correct details on file for 30days post treatment. So please ensure we have the correct and updated spelling of. your legal name and correct mobile number on file. If you do happen to change these within 30days post ANY of your appointments you will need to update us ASAP.
There will be a link at the end to update your details directly into our system.
There will also be an online consent form sent to your email so it is important that if you come to our salon you must not un subscribe.
We DON'T spam you with crap every day.
I personally hate that and you will never get that from us. Everything we send is updated salon information that is important for our clients.
We kindly ask if you have ANY symptoms, no matter how mild, even if you think it is another illness or just allergies to reschedule. We also require you to reschedule if you have been around anyone unwell or anyone COVID positive for a minimum of 14 days.
The following symptoms are:
•a tickle in your throat
• sore throat
• temperature or fever
• sore muscles
• breathing difficulty
• Runny or blocked nose
• loss or altered of taste or smell
• loss off appetite
• vomiting or diarrhoea
I will be wearing a mask AND gloves on all treatments. I am not unwell, I have an imuno compromised son and need to protect my family as much as possible.
You are welcome to bring in your own mask as well if it makes you feel safer.
All high touch surfaces including but not. limited to, bed, sink, door, trolley and waiting area will be wiped down with hospital grade disinfectant AND 70% isopropyl alcohol between EVERY client.
As tools that are re usable such as tweezers, make up brushes, scissors will be washed in hospital grade disinfectant and then soaked in isopropyl alcohol for at-least 5 minutes. This is above the health standards for cleaning beauty utensils.
We will also keep our single use waxing spatulas in place and use as much as we can that is disposable.
There will be no pillow or blankets provided until covid is over. If you are getting a longer treatment such as lash lifting, extensions, henna or lamination. We do recommend bringing your own or a big cardi or coat to keep you warm. (Once covid is over we will go back to providing these for you again).
So now the boring but crucial stuff is said now its time to book!
Just a reminder for eyelash extension clients.
As much as I wish I could take you all back on sadly, with our limited hours and cleaning block-outs it is not possible right now.
We we currently are not taking on anyone else as we do not have the room to fit everyone in for even a full set unless its over a 2-3 months span and this wouldn't include infills.
It will be slowly increasing as everyone gets in their usual routine again.
Please keep an eye on our social media for once we do reopen our extension clients again.
(Those with booking fee's on their account from infills and they were in the first lot of text's that have kindly said they are happy to wait will be first priority, I believe this is only fair)
If you are just after a full set with no refills I could possibly look into a time for you.
Most extension clients are swapping over to a lash lift with the combo use of the lash wizard serum and Elleevate mascara.
Available to purchase via our online store!
Feel free to do this too as its a lot easier to fit in. :)
Most commonly asked questions with reschedule appointments
1.I had an appointment booked with a booking fee attached that needed to be postponed during covid closure and how do I book it back in?
We have contacted everyone via TEXT off our salon mobile number.
If you did not get this please contact us ASAP.
Don't stress if you cant get back in asap or if you want to wait, all booking fees remain with no expiry and you can come in when you feel its safe to come back :)
2. I had a pre purchased refill/maintenace pack. What happens with these?
If you are lash extension client with refill package, simply purchase your full set again and then you can use the remainder of your refills :)
CLOSURE UPDATE from 23rd of March 2020
On Sunday the 23rd of March 2020, Ayana Beauty Bar temporarily closed their doors to help stop the spread of Covid-19.
We are not by all means sick with the virus, but we are sick of the government not doing the right thing and closing salons down.
As a Beauty Therapist that specialises in brows we work in very close proximity to your face for up-to 4 hours at a time. This does put therapist and client at a high risk of contracting not just Covid - 19 but any virus.
Even with our extreme cleaning measures and the PM stating it is safe to continue to work. I Sarah truly feel we are not safe at all and I will not put our clients, families our ourselves at risk.
I personally want to thank you for being incredibly understanding in this horrific time.
Please keep in contact with me as this is not at all permanent and we will be re opening as soon as it is safe to do so.
What happens to appointments booked in?
All appointments have been put on hold and I have left them in our diary so as soon as we are up and running again I can give everyone a call and get us back up and running.
This may take time as all refills will be full sets that will take a few weeks to get caught up on.
As we are not permanently closing all booking fee's do still remain non refundable and as usual have no expiry. Once we have rescheduled your appointment your booking fee will also come across with that appointment.
If you have had pre purchased refills.
You will just have to do another full set and then continue on with your infills as usual.
How can I purchase my retail items while you are closed?
I have brought all of my retail items home with me and will be setting up an online store with all bu Eyenvy listed on there.
Eyenvy will still be available but you will need to email me as II am not aloud to sell it online.
I will be offering FREE regular shipping for anything over $100 Posted within 1 business day.
Please keep checking our social media and this page for any further updates on when we are open again.