SALON POLICY

Updated salon policies 16th October 2020 

For the time being we are no longer requiring 50% booking fee to secure your booking.

As courtesy to our staff and other clients we require a minimum of 24hours notice to cancel or change your appointment in anyway.
You will be sent an automatic SMS from our point of sale system and EMAIL for confirmation 48 hours prior to your appointment so please ensure you have put the correct mobile and email in the correct spots.​
If you fail to give a minimum of 24hours notice to cancel or change your appointment or if you fail to show up at all you will not be able to re booked with us for any future appointment.
If you do need to cancel within 24 hours please send us a text or call us and leave a message especially if you are unwell and in the cases that you are unwell/ family emergency you will be able to be rebooked. 
If you are unwell the 14 day policy stands and you will need to be re booked 14 days post last symptom to ensure you are no longer contagious.
(Also if it turns out to be covid you would need to wait a further 14 days if you live with others to ensure they are not infected)

Due to DHHS restrictions it is important to show up on time and not alter your appointment to ensure we have adequate time for cleaning between clients.
If you show up late to your appointment the full appointment cost of what was booked in will be charged and your appointment time may be shortened. (ie: if you booked in for a brow wax and tint you may only be able to get the wax and still charged for a wax and tint)


If you paid a booking fee the old booking fee policies are still in place for these and once used the new policy will be in place for any future appointments
This policy can be found in full further down this page.

 

Remainder of your treatment cost must be paid in full at the end of your treatment via our EFT machine, or Afterpay.


 

OLD SALON POLICY Pre 16th October 2020 - Still applicable for appointments with booking fees that were paid. Once used new policy will be in place for next appointment.Booking Fees
 

Ayana Beauty Bar Require a non-refundable booking fee of 50% on all new bookings. Your booking fee will need to be paid at time of booking to secure your treatment.
All payments can be paid by credit/debit card, cash or bank transfer.

Remainder of your treatment cost must be paid in full at the end of your treatment time.


As courtesy to our staff and other clients we require a minimum of 24 hours notice to cancel or change your appointment. 
You will forfeit your 50% booking fee if you;

- Fail to give 24 hours notice when cancelling or changing your appointment.

- If you miss your appointment time.

If you show up late to your appointment, your treatment time will be shortened with full cost charged.

Booking fees may be transferred to another appointment time or client if more than 24 hours notice is given.

Kids In The Salon

Due to the nature of our business and covid-19 we are unable to accomodate anyone else within the salon including children that are not getting a treatment. Please come alone to your appointment. If a child if getting their treatment (Such as eyebrow waxing) they must come to the treatment area alone. Any parent must wait either in the waiting area (if no one else is there) or outside.

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